Refund policy

At BLCKORCHID, we take great pride in the quality of every piece we create. If something isn't quite right, we're here to help.

Exchange Window

Exchange requests must be initiated within 7 days of the delivery date.

Unfortunately, we are unable to process exchange requests submitted after this period.

Eligibility

To be eligible for an exchange, your item must:

Be unused, unworn, unwashed, and unaltered.
Be returned in its original packaging.
Include all original tags and accessories (if applicable).
Be free from stains, odors, damage, or signs of wear.

Items that do not meet these conditions may not be accepted.

Size Exchanges

If you would like to exchange your item for a different size, please contact us within 7 days of delivery at support@blckorchid.in.

Size exchanges are subject to product availability. If your requested size is unavailable, our team will contact you with the available options.

Customers are responsible for the shipping cost of returning the item to our warehouse.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with your order number and clear photographs of the issue.

Once verified, we will arrange a replacement at no additional cost.

Return Process

Email support@blckorchid.in within 7 days of receiving your order.
Include your order number and the reason for your exchange.
Our support team will review your request and provide the return shipping address.
Ship the item back using a reliable courier service and share the tracking number with us.
Once your return is received and passes inspection, we will process your exchange.

Please note that customers are responsible for ensuring the returned package reaches our warehouse safely.

Exchange Processing Time

Once your returned item has been received and approved, exchanges are typically processed within 2–5 business days.

Delivery times for exchanged products may vary depending on your country and shipping destination.

Refunds

Unless otherwise required by applicable consumer protection laws, all international purchases are final and are not eligible for refunds.

Refunds will only be considered if:

The requested replacement item is unavailable and no suitable alternative can be provided, or
We are otherwise unable to fulfill the exchange after confirming an issue for which BLCKORCHID is responsible.

Any approved refund will be issued to the original payment method.

Shipping Costs

Customers are responsible for the shipping cost of returning items for size exchanges.
Original shipping charges are non-refundable.
If the exchange is due to a manufacturing defect, damaged item, or an error on our part, BLCKORCHID will cover the cost of sending the replacement item.

Customs & Import Duties

International customers are responsible for any customs duties, taxes, or import charges imposed by their country's customs authorities.

BLCKORCHID is not responsible for delays caused by customs clearance.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

BLCKORCHID cannot be held responsible for orders that cannot be delivered due to an incorrect or incomplete shipping address provided by the customer.

If a package is returned to us because of an incorrect address, additional shipping charges will apply before the order can be re-shipped.